Contact Us

The Power House - Poole is a new community project. If you’d like to get in touch to find out more about us or how to get involved, then feel free to use the contact form below.

Our Compliments, Complaints & Problem-solving procedure is detailed below this contact form.

Poole, Dorset, UK
hello@thepowerhousepoole.org

Compliments and Complaints & Problem Solving

We aim to provide a high-quality, responsive, service. In order to ensure this, we need to take account of the views and wishes of those we are here to support. We welcome every opportunity to monitor and improve our services and having this procedure in place is one way of doing this.

When things are GOOD - Compliment The Power House

Compliments are valuable, welcome and important and when they are received, either verbally or in writing, they will be recorded. Compliments enable us to:

• understand that our services are being provided to your satisfaction

• provide positive feedback to our staff and trustees

• influence our organisational and service development

Positive feedback / compliments whether verbally, emails or through our website will be logged, shared with staff and trustees and inform our work. It may be shared with the general public or third parties, such as funders, providing permission being granted.

Can you spare a few minutes to tell us when things have gone well? Please complete our Feedback Form available from The Power House Community Team via hello@thepowerhousepoole.org, or complete our Contact Us form above.

If things don’t go so well - How we manage problems and complaints

We aim to provide high-quality services. If we are not getting it right, we want to know.

To ensure our services remain at a high and improving standard, we have a procedure through which people can let us know if they are unsatisfied with their dealings with the organisation.

If things have not gone well – our Complaints Procedure will guide you through the process:

Compliments and Complaints & Problem Solving Procedure